FAQs

Re: Registration

When does early-bird registration end?

Early-bird registration ended on Friday, July 20 at 11:59 pm PST.

How do I set up a MyNACCHO account so that I can register?

Please click here for directions on setting up a MyNACCHO account.

What does a Full Registration include? 

The “Full Conference” registration fee includes admission to all regular conference sessions, the exhibit hall, two lunches, and the Opening Reception in the exhibit hall.

What is the Group Registration Discount?

Group registration is a $50 discount per attendee, when three or more individuals from the same organization are registering for the Full Conference Registration (discount not applicable for student and presenter rates).

How do I submit a Student Registration Rate Verification?

All student registrations will be verified to ensure that registrants qualify for these special rates. Please submit a copy of your Student ID via fax (202-280-1043) or email (InformaticsRegistration@naccho.org)

What meals are included in the registration fee?

Your registration will include lunch on the following days: Wednesday, August 23rd and Thursday, August 24th

How do I add ticketed workshops and sessions to an existing registration?

Please click here for directions.

Where can I view the full conference agenda?

The full agenda is accessible here, underneath the tab labeled ‘Agenda.’

What are the Exhibit Hall hours?

The Exhibit Hall schedule can be found here.

Re: Payment/Refunds

When is payment due for the conference?

We must receive your credit card or check payment in full, or completed PO with invoice reference, by Friday, August 10, 2018. If we have not received payment in full by the above date, you will be required to bring payment onsite in order to attend the 2018 NACCHO Public Health Informatics Conference. Please contact the registration department at (202) 507-4245 or by email at InformaticsRegistration@naccho.org for more information.

I chose the “Bill Me Later” option: how do I make payments for my registration fees?

CHECK PAYMENTS
All check payments must be in US funds drawn on a US bank. Make checks payable to NACCHO and please mail full payment and a copy of your online registration invoice to:

NACCHO Public Health Informatics Conference 2018 Registration
NACCHO Lockbox Processing
PO Box 79197
Baltimore, MD 21279-0197

CREDIT CARD PAYMENTS
NACCHO accepts all major credit cards. Please complete the credit card authorization form and submit via secure fax to 202-280-1043. Please include a copy of your registration confirmation email.

PURCHASE ORDER PAYMENTS
All registrants who would like to pay by purchase order must send a copy of the purchase order, inclusive of PO number and bill to address, to:

NACCHO Public Health Informatics Conference 2018 Registration
National Association of County and City Health Officials (NACCHO)
1201 I Street, NW, Suite 400
Washington, DC 20005

Fax: 202-280-1043, Attn: PHI18 Registration

Please note that registrations completed with Purchase Orders will not be final and allowed access to the PHI 18 Conference until the purchase order is received by the Registration Manager, with a copy of the registration invoice.

How do I access my MyNACCHO account for copies of event invoices or to make a payment?

You may print invoices, receipts and your event confirmation, and view other personalized NACCHO information and activities, by logging into your MyNACCHO account. To log in, visit www.naccho.org and select the “sign up” or “log in” button in the navigation menu. You may be prompted with a message to “go offsite.” Click “go offsite,” log in, and click the MyNACCHO tab located at the left of the homepage. Use your attendee email and password for access to your “My Events” information and to print copies of your invoices and receipts.

Refunds and Cancellations:

Refunds are limited to conference fees paid and do not include any travel, lodging, transportation, or other fees paid independently of conference registration at the time of refund request. Conference fees paid include but are not limited to: event registration, additional guest tickets, workshop ticket purchases, and CE credit purchases. Cancellations may be submitted at any time and must be submitted in writing to the registration department at InformaticsRegistration@naccho.org.

All refund requests must be submitted in writing to InformaticsRegistration@naccho.org. All refunds will be remitted by the same method of payment used to register. To qualify for a full refund of registration fees paid, less a $75 administrative fee, a written cancellation must be received by the NACCHO Public Health Informatics Registration Manager no later than 11:59 PM PST on July 27, 2018. Cancellations received between July 28, 2018 and August 13, 2018 will receive a 50% refund less a $75 administrative fee. No refunds will be given beginning 12:00 AM PST on August 14, 2018.

Refund Timeline:

July 27, 2018: Last day to receive a full refund minus a $75 administrative fee

July 28 – August 13, 2018: 50% refund minus a $75 administrative fee

August 14, 2018: REFUNDS ARE NO LONGER AVAILABLE

Additional registrations purchased on-site are non-refundable. Substitutions are available at any time for no processing fee and must be submitted to the NACCHO Public Health Informatics Conference Registration Department at InformaticsRegistration@naccho.org in writing.

What is NACCHO’s Federal Tax ID?

NACCHO’s federal tax ID is 52-1426663.

Re: Other Concerns

What is the hotel address?

The conference will be held at Hilton Atlanta, 255 Courtland Street, NE, Atlanta, GA 30303. You can contact the hotel at (404) 659-2000. Click here for more information.

What is the PHI privacy policy?

As a Public Health Informatics Conference attendee, you have been asked to provide your name and other contact information so that we can send you updates on this meeting. NACCHO may also send you emails and/or mailings in the future to share information regarding NACCHO membership, or upcoming NACCHO events.

In addition, the Conference provides attendee lists to our exhibitors and sponsors as a benefit of their support. The following information is provided to them for a one-time usage in a spreadsheet format: name, title, company and mailing address. Email and phone numbers are never shared. Choosing NOT to share your information could prevent receipt of special hospitality events and extra-curricular educational invitations.

I have a question not listed here – who can I contact?

Contact the Registration Department with any questions at (202) 507-4245 or InformaticsRegistration@naccho.org.

Revisit the conversation from the 2016 PHI Conference!